Lead distribution
Leads assigned automatically. By rules you define once — instantly and fairly.
Estovix assigns every new lead the moment it arrives: round robin across a team, a separate rotation per campaign, only to agents who are working today — with a fallback so no lead is ever left with nobody.
The problem. What most agencies live with today.
Speed loses to the queue
A manager forwarding leads by hand adds minutes or hours. Meanwhile the client has contacted three other agencies.
Fairness becomes politics
When leads are shared by hand, agents suspect favouritism and the best performers get frustrated.
Leads sent to empty desks
Assigning to an agent who is off today means the lead waits until tomorrow — or forever.
7×
more likely to qualify a lead when it's contacted within an hour rather than later
How it works.
Define the pool
Choose the agents who receive leads — per team, or per campaign with its own list and order.
Respect attendance
Agents who are off, on leave or not checked in are skipped automatically.
Assign and alert
The next eligible agent gets the lead immediately, with a push notification on their phone.
Recover the stalled
If they don't act within your release time, the lead goes back into the rotation.
Round robin that knows who's working
Turn order is strict and visible. Attendance check-ins decide who is eligible right now, so leads only reach agents who can answer them.
- Team round robin
- Attendance-aware eligibility
- Pause an agent, a team or the whole agency
A rotation for every campaign
Each ad campaign or lead form can have its own agents and turn order — so the Lusail campaign goes to the Lusail specialists.
- Per-campaign agent lists
- Separate turn order per campaign
- Fallback per rule: agent, team, pool or queue
Instant alerts, clean handovers
The assigned agent is alerted on their phone the moment the lead is theirs. When someone leaves, their leads and listings move to colleagues you choose.
- Push notification on assignment
- Unlimited agents
- One-step handover when an agent leaves
Everything included. In every plan.
Team round robin
Strict, visible turn order across a team.
Per-campaign rotation
Different agents and order for each campaign.
Attendance-aware
Only agents who are checked in receive leads.
Fallbacks
A named agent, a team, another pool or a waiting queue.
Auto-release
Unworked leads return to rotation automatically.
Switches
Pause distribution per agent, team or agency.
Push alerts
The agent knows the second a lead is theirs.
Unlimited agents
Add as many agents as your agency needs.
Handovers
Reassign an agent's work in one step when they leave.
Questions. About lead distribution.
Can different campaigns go to different agents?
Yes. Each campaign can have its own rotation, separate from the team round robin.
What if nobody is checked in?
Each rule has a fallback: a named agent, a team, another pool, or a queue that waits for the next agent to check in.
Can a manager override an assignment?
Yes. Managers can reassign any lead, and the change appears in the lead journey.
Is there a limit on agents?
No. Add as many agents as your agency needs.